Privacy Policy - StyleUpNow

Welcome to StyleUpNow! This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and app. If you have any questions, please contact us using the details below.

1. Who We Are

2. Information We Collect

  • Personal Identifiers: Name, username, billing/shipping address, phone number, email.
  • Financial Data: Payment method details (encrypted & processed securely by third-party processors).
  • Transaction Data: Payment details and purchased products.
  • Technical Data: IP address, browser, OS, time zone, platform.
  • Profile Data: Username, password, purchases, preferences, feedback.
  • Usage Data: How you use our website and services.
  • Marketing Data: Your communication & marketing preferences.

3. How We Use Personal Information

  • Process transactions and fulfill orders.
  • Manage accounts and registrations.
  • Improve website experience and functionality.
  • Communicate order updates and customer support messages.
  • Provide marketing content (if consented).
  • Prevent fraud and secure our services.

4. Legal Basis for Processing

  • Performance of a contract (deliver products or services).
  • Legitimate interests (fraud prevention, website improvement, marketing).
  • Consent for marketing emails (withdrawable anytime).
  • Legal obligations (tax, accounting, compliance).

5. Sharing Personal Data

  • Service providers: payment processors (Stripe, PayPal), shipping (FedEx, UPS), marketing platforms.
  • Business transfers: mergers, acquisitions, or asset sales.
  • Legal requirements: disclosure to courts or public authorities if required by law.

6. Data Storage & Processing

Data is primarily stored in Ghana, West Africa. For EEA users, data may be transferred outside the EEA (e.g., USA) with appropriate safeguards (Standard Contractual Clauses).

7. Data Security

  • SSL encryption during transmission.
  • Regular malware scanning.
  • Restricted access to employees/agents.
  • No method is 100% secure, but we follow industry standards.

8. Data Retention

We retain personal data only as long as necessary for the purposes set out, plus additional period to comply with legal obligations or resolve disputes.

9. Your Rights

  • Access, rectification, erasure, restriction, portability, object to processing.
  • To exercise rights, contact: info@styleupnow.com

10. Automated Decision-Making

No fully automated decisions. Basic profiling may be used for targeted ads only.

11. How to Contact Us

  • Email: info@styleupnow.com
  • Phone: +233599000300
  • Address: Oxford Street, Osu, same building with Woodin

12. Cookies & Tracking

We use cookies and similar technologies for functionality, analytics, marketing, and user experience.

  • Strictly Necessary: Required for basic site functions.
  • Performance/Analytics: Track visitor stats and movement on site.
  • Functionality: Remember user preferences.
  • Targeting: Ads and relevant content tracking.

Users can set browser preferences to refuse cookies; some features may be affected.